Enterprise-Grade
Service Commitments
Guaranteed uptime, response times, and support coverage backed by legally binding commitments.
Subsidiary Disclosure: HUK SONS IT operates as a legally separate subsidiary of HUK SONS. When you engage with this site or our services, you are interacting with HUK SONS IT (a subsidiary of HUK SONS) as the contracting entity, unless a signed agreement specifies otherwise.
Standard SLA
Comprehensive service commitments for growing enterprises with predictable infrastructure needs.
Enterprise SLA
Premium service commitments with 24/7/365 support, faster response times, and dedicated resources.
What Our SLAs Cover
Comprehensive commitments across all critical service areas
Response Times
Guaranteed response windows for all priority levels, from critical incidents to general inquiries.
Uptime Guarantees
99.9% uptime commitment with automatic credits for any service disruptions beyond thresholds.
Incident Resolution
Clear resolution timeframes based on severity with escalation procedures and status updates.
Service Credits
Automatic credit calculation when SLA commitments are not met, applied to future billing.
Priority Support
Dedicated support channels with guaranteed response times based on incident severity.
Reporting
Monthly SLA performance reports with detailed metrics, incidents, and resolution times.
Need a Custom SLA?
We can tailor service commitments to meet your specific enterprise requirements and compliance needs.